Scale Your Collections.
Not Your Headcount.
Recovero automates high-volume collection calls, payment conversations, outcome capture and follow-ups — expanding collection capacity without increasing your workforce.
AI handles the volume. Your people handle the exceptions.
“I can clear the full balance this Friday when our BACS run completes.” — Commitment logged & verified.
PTP commitment captured for Friday settlement
Automated confirmation & reminder scheduled
Manual Collection Operations Don’t Scale Efficiently
High-volume collection operations depend heavily on repetitive manual calling, follow-ups and record updates. As account volumes grow, so do the workload, staffing requirements and risk of missed actions.
Too Much Time Spent on Routine Calls
Collectors spend hours making repetitive payment reminders, handling unanswered calls and repeating standard conversations.
Follow-Ups Depend on Manual Tracking
Callback requests, Promise-to-Pay dates and unanswered accounts can easily become delayed or missed when teams manage large portfolios.
Every Collector Works Differently
Conversation quality, script adherence, outcome capture and post-call records can vary across collectors and shifts.
More Accounts Usually Mean More People
Traditional collection operations increase capacity by adding collectors, seats and supervision—causing operating costs to rise with collection volume.
An AI Collections Agent That Executes the Collection Workflow.
Recovero is an AI Collections Agent for high-volume collection operations. It calls customers, conducts payment conversations, captures outcomes, schedules follow-ups and updates operational records automatically.
Your collection team steps in when human judgment is needed — for disputes, complex negotiations and exceptions.
Beyond Dialing. Into Collection Execution.
Connects the Call
Executes the Collection Workflow
Human collectors focus on disputes, negotiations and exceptions.
How Recovero Executes Outbound Collection Campaigns
Each campaign moves through a structured seven-stage workflow, from account ingestion and outbound execution through outcome handling, follow-up and specialist escalation.
01. Upload & Configure Campaign
Import overdue account portfolios, set calling windows, and assign conversation scripts and language rules to prepare outbound collection campaigns.
- 01Ingests account balances, due dates, and contact records
- 02Applies calling schedules, retry intervals, and regional rules
Built for High-Volume Collection Operations
Recovero combines AI calling, payment conversations, outcome tracking, automated follow-ups and operational oversight in one collection platform.
AI Outbound Calling
Execute high-volume outbound collection calls automatically across active account portfolios and campaigns.
Natural Voice Conversations
Conduct natural, consistent AI payment conversations using approved collection scripts and account context.
Promise-to-Pay Capture
Capture Promise-to-Pay commitments, agreed payment dates and other structured outcomes during the call.
Automated Follow-Up
Schedule retries, callbacks and Promise-to-Pay reminders automatically based on call outcomes.
Campaign Management
Manage collection campaigns, account lists, calling schedules and campaign execution from one platform.
Call Outcome Tracking
Record standardized outcomes including Connected, Promise to Pay, Follow-Up, No Answer and Escalated.
Multilingual Conversations
Conduct collection conversations across multiple languages while maintaining consistent workflow execution.
Human Escalation
Escalate disputes, complex negotiations and exceptions for human handling when judgment is required.
Operational Dashboard
Monitor campaigns, call outcomes, Promise-to-Pay activity and follow-up queues through a centralized dashboard.
Audit & Activity Records
Maintain centralized records of outbound attempts, conversation summaries, outcomes and follow-up actions.
See Every Campaign, Call Outcome & Promise-to-Pay in One Place
Recovero gives collection teams centralized visibility into campaign activity, call outcomes, Promise-to-Pay commitments, scheduled follow-ups and escalated cases through one operational dashboard.
No workflow records match your current filter selection.
| Account Ref | Campaign & Language | Captured Outcome | PTP / Next Scheduled Action |
|---|---|---|---|
| REF-10492-A Commercial Invoice | Overdue Receivable — 30 Day Cycle Voice Language: English | Promise to Pay Completed · Outbound AI Call | PTP Recorded · Friday Settlement Automated confirmation check scheduled |
| REF-10495-B Subscription Arrears | Recurring Payment Reminder — Batch B Voice Language: Bahasa Malaysia | Follow-up Completed · Callback Requested | Pending Customer Callback Retry scheduled for 17:30 window |
| REF-10501-C Commercial Invoice | Overdue Receivable — 30 Day Cycle Voice Language: Mandarin | Escalated Escalated · Specialist Queue | Paused — Dispute Review Assigned to Human Credit Specialist |
| REF-10508-D Instalment Account | Early-Stage Payment Reminder Voice Language: English | No Answer Attempted · Carrier Ring Timeout | Awaiting Contact Automatic retry queued for next window |
| REF-10514-E Service Account | Recurring Payment Reminder — Batch B Voice Language: Bahasa Malaysia | Connected Active · Outbound AI Call | In Progress — Payment Link Sent Monitoring settlement confirmation |
| REF-10522-F Commercial Credit | Overdue Receivable — 60 Day Cycle Voice Language: Mandarin | Promise to Pay Completed · Outbound AI Call | PTP Recorded · Split Instalment Instalment 1 verification scheduled |
AI verified authorized account contact, presented overdue invoice reference, and captured a Promise-to-Pay commitment for Friday bank transfer.
- Campaign rule verified: Within permitted calling window
- Identity & invoice reference confirmed by recipient
- Promise-to-Pay commitment logged to central ledger
Predictive Dialing vs. AI-Powered Collection Execution
Predictive dialing is primarily designed to improve outbound contact efficiency by dialing accounts and connecting answered calls to available collectors. Recovero takes a different approach: the AI executes the collection conversation itself and continues the workflow through identity verification, outcome capture, Promise-to-Pay recording, follow-up scheduling and exception escalation.
| Workflow Stage | Traditional Predictive Dialer | Recovero by Voxen AI |
|---|---|---|
| PRIMARY OPERATIONAL ROLE | Primarily automates outbound dialing and connects answered calls to available human collectors. | Executes outbound collection workflows through AI-led calling, customer conversation, outcome capture and follow-up automation. |
| CUSTOMER CONVERSATION | The connected collection conversation is generally handled by a human collector. | AI conducts structured, natural payment reminder and collection conversations using approved scripts and account context. |
| CONTACT VERIFICATION | Contact or identity verification is generally performed by the collector or through the connected collection workflow after the call is answered. | Can perform required contact-verification steps during the AI conversation using configured account information, such as approved IC-number verification rules. |
| PROMISE-TO-PAY CAPTURE | Promise-to-Pay commitments are generally recorded by the collector or within the connected collection or CRM workflow. | Captures Promise-to-Pay commitments during the conversation and records the agreed payment date and outcome centrally. |
| FOLLOW-UP & RETRY | Follow-up execution may depend on dialer campaign rules, collector workflows or connected collection systems. | Automatically schedules retries, callbacks and Promise-to-Pay follow-ups based on captured call outcomes and configured workflow rules. |
| MULTILINGUAL OUTREACH | Conversation language coverage generally depends on the language capabilities and availability of the human collectors handling connected calls. | Conducts multilingual AI voice conversations while maintaining consistent collection workflows and approved scripts. |
| POST-CALL EXECUTION | Subsequent actions may be handled through collector workflows, dialer campaign logic or connected collection systems. | Captures the outcome, updates operational records and triggers configured next actions automatically. |
| ROLE OF HUMAN COLLECTORS | Human collectors conduct the collection conversation once calls are connected. | Human specialists can focus on disputes, exceptions and cases requiring negotiation or judgment. |
Recovero is purpose-built for AI-led outbound collection execution. Rather than focusing primarily on connecting calls to collectors, it automates the collection conversation and the operational actions that follow it.
Built for Teams Managing High-Volume Payment Follow-Up
From debt collection agencies and financial institutions to internal credit-control and accounts receivable teams, Recovero automates repetitive outbound payment workflows while keeping human specialists focused on cases that require judgment.
Debt Collection Agencies
Agencies manage high-volume portfolios where human collectors spend significant time making repetitive calls, handling unanswered accounts, following standard collection scripts and manually recording outcomes.
Recovero automates routine outbound collection conversations, performs configured contact-verification steps, captures Promise-to-Pay commitments and call outcomes, and schedules retries and follow-ups — allowing human collectors to focus on disputes, complex negotiations and escalated accounts.
Consistent high-volume outreach, structured payment and outcome capture, automated follow-up execution and clear escalation of cases requiring human judgment.
Concurrent AI Calling & Automated Campaign Orchestration
Built on Voxen AI’s voice infrastructure, Recovero is architected for organizations that need to run concurrent outbound collection campaigns while maintaining consistent conversation execution, structured outcome capture and automated follow-up across large account portfolios.
Concurrent Campaign Orchestration Architecture
See how Recovero orchestrates outbound collection campaigns across different operating scenarios while capturing outcomes and coordinating subsequent actions.
Account lists and scheduled follow-ups enter the campaign orchestration workflow.
Each call outcome is captured and automatically routed to the appropriate follow-up, retry, scheduled action or human escalation workflow.
Run concurrent outbound AI conversations across multiple active collection campaigns.
Automatically re-queue unanswered calls and schedule callbacks, retries and follow-up actions based on captured outcomes.
Route disputes, exceptions and complex cases to human specialists when judgment or negotiation is required.
Questions About Recovero by Voxen AI
Clear answers regarding how Recovero operates, how it differs from a predictive dialer, and how it fits into enterprise collection workflows.
Recovero is an AI-powered outbound collection platform developed by Voxen AI. Designed for debt collection agencies, credit-control teams, and businesses managing large volumes of payment follow-up calls, Recovero automates outbound calling, conducts natural customer conversations, captures Promise-to-Pay (PTP) commitments, schedules retries and follow-ups, and logs structured outcomes into a centralized operational dashboard.
No. A traditional predictive dialer primarily dials phone numbers and routes answered calls to human collectors. Recovero goes much further by executing the collection workflow itself—initiating the outbound call, conducting the payment reminder or collection conversation via AI voice, capturing Promise-to-Pay commitments, scheduling automatic follow-ups, and escalating to human team members only when required.
Yes. Recovero automatically schedules and executes follow-up and retry calls based on the outcome of each interaction. Whether a call goes unanswered, a customer asks for a callback at a specific time, or an account requires a reminder ahead of an agreed Promise-to-Pay date, Recovero manages the follow-up queue systematically.
Yes. Recovero conducts structured payment conversations where it presents overdue balance details and captures the customer’s Promise-to-Pay (PTP) commitment, including the agreed settlement timeframe. Every captured PTP is recorded centrally so operations teams can track commitments and automate reminders.
Yes. Recovero includes configurable human escalation pathways. When a conversation involves a complex commercial dispute, a customer hardship situation, or specific escalation rules set by your organization, Recovero flags and routes the interaction to a human specialist with full call context.
Yes. Powered by Voxen AI’s voice infrastructure, Recovero conducts natural multilingual voice conversations. Organizations can run campaigns across diverse customer bases while maintaining consistent, policy-aligned messaging in each supported language.
Yes. Recovero is built for enterprise-scale outbound operations. Because AI conducts the outbound calls and conversations concurrently, credit-control teams and collection agencies can execute large campaigns and repetitive payment follow-ups without being bottlenecked by manual dialing capacity.
Yes. Recovero provides structured campaign and call-list management alongside centralized outcome and audit records, making it straightforward to import overdue account portfolios, orchestrate outbound calling stages, and feed captured outcomes and Promise-to-Pay statuses back into your broader collection process.
See How Recovero Fits Into Your Collection Operation
Explore how Recovero can automate outbound payment conversations, Promise-to-Pay capture, follow-ups and escalation while integrating with your existing collection workflow.
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