Privacy Policy

Voxen AI – Privacy Policy

Last Updated: 8th Nov 2025

Voxen AI (“we”, “us”, “our”) is committed to protecting personal data in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia.

This Privacy Policy explains how we collect, use, disclose, store, and safeguard your personal data when you interact with us, visit our website, or use our products and services.

By using our services, submitting your information, or otherwise interacting with us, you agree to the terms of this Privacy Policy.

  1. What Personal Data We Collect

We may collect the following categories of personal data:

1.1 Information You Provide

  • Name, company name
  • Email address
  • Phone number / WhatsApp number
  • Job title
  • Business address
  • Information submitted through forms, chatbots, WhatsApp, or customer support

1.2 Automatically Collected Data

  • IP address
  • Browser type and settings
  • Device information
  • Pages viewed and time spent
  • Usage data within our platform

1.3 Indirectly Collected Data

We may obtain publicly available business contact information through:

  • Business directories
  • Public websites
  • Industry networks
  • Business cards / referrals
  1. How We Use Your Personal Data

We process personal data for the following purposes:

  • To provide and deliver our products and services
  • To personalise and improve user experience
  • To respond to inquiries and support requests
  • To send service-related notices, billing, updates, or security alerts
  • For internal analytics and service enhancement
  • To conduct marketing, promotional, or outreach activities
  • To comply with legal or regulatory obligations
  1. Marketing, Outreach & Do-Not-Call (DNC)

We may contact you via:

  • Phone
  • WhatsApp
  • Email
  • SMS
  • AI automated voice assistants
  • Other communication channels

…to share information that may be relevant to your business, including product updates, promotions, or new solutions.

3.1 Sources of Contact Information

We may obtain contact information from:

  • Website or form submissions
  • Customer-initiated communication
  • Public business directories
  • Public websites
  • Business networking events

We only contact individuals or companies where we reasonably believe our solutions may be relevant.

3.2 Opt-Out / DNC

You may request at any time to stop receiving marketing communications from us.
When you opt out, we will place your contact details on our internal Do-Not-Call (DNC) list, and we will cease marketing-related communication.

You may opt out by:

  • Telling our agent / AI assistant during a call
  • Sending an email to hello@voxenai.my
  • Messaging us via WhatsApp

We may still contact you regarding:

  • Active subscriptions
  • Billing
  • Service-related matters
  • Notices required by law

3.3 No Sale of Data

We do not sell your contact information to third parties.

  1. Disclosure of Personal Data

We may disclose your data only when necessary:

  • To service providers supporting our operations (e.g., cloud hosting, call platforms, CRM)
  • To business partners who assist in delivering services you request
  • Where required by law or regulatory authorities
  • During business transfers such as mergers or acquisitions

All third-party processors are required to keep your data secure and use it only for permitted purposes.

  1. Cookies & Tracking

We may use cookies, pixels, and similar technologies to:

  • Improve website functionality
  • Analyse usage
  • Personalise content

You may disable cookies in your browser; however, some website features may not function properly.

  1. Data Retention

We retain personal data only as long as necessary to fulfil business or legal purposes.

DNC entries are retained to ensure compliance with opt-out requests.

  1. Data Security

We implement reasonable physical, technical, and organisational measures to safeguard personal data against:

  • Loss
  • Theft
  • Misuse
  • Unauthorized access

No method of transmission or storage is 100% secure, but we take reasonable measures consistent with industry practices.

  1. International Transfers

Some third-party service providers may process data outside Malaysia.
We take reasonable steps to ensure appropriate safeguards are in place.

  1. Your Rights

You may:

  • Access the personal data we hold
  • Request correction of inaccurate data
  • Request deletion (where legally allowed)
  • Withdraw consent for processing

To exercise your rights, contact us at:
hello@voxenai.my

We may require verification of your identity.

  1. Children’s Data

Our services are not intended for individuals under 13.
We do not knowingly collect data from children.

  1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.
The “Last Updated” date reflects the latest revision.
Your continued use of our services indicates acceptance of changes.

  1. Contact Us

If you have questions or concerns about this Privacy Policy or how your data is handled, please contact:

📩 hello@voxenai.my